Webinar: Driving Teams Adoption

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Microsoft has deployed a collaborative work tool called Teams. Integrated with Office 365 and Cloud based, it improves collaboration among employees who can use the application from their PCs, the web version or simply from their mobile device. Yes, but...
How to grasp these New Ways of Working in a team?
How to change attitudes?
How to use Teams effectively?
In this webinar, we will discuss the different stages to drive Teams adoption in your organization.
 
Objectives:
• Identify the steps to drive adoption
• Turn towards a transition approach
 
Webinar Plan:
• Introduction: Why use Teams?
• How to organize the transformation
• How to support teams
• A few good practices
• Conclusion

00:00:10
Hello everyone. Welcome to this online session called "Driving Teams Adoption".
00:00:17
My name is Dina and I will be your trainer today. To begin with, I would like to inform you that you have the possibility to ask questions during this live session via chat and you will also find the answers on our blog the following week.
00:00:34
Be advised that this webinar is being recorded. You will have the opportunity to view it soon after on our MOOC platform.
00:00:46
Before I start this presentation and in order to ensure that it runs smoothly, it is important to listen to the following instructions carefully. There are precisely two. The first one is:
00:01:01
On your end all the participants microphones have been switched off. As you may all know, some of you may be working in an open space environment, so those are just cautionary measures to avoid unpredictable or unwanted background noise.
00:01:17
The second and last one is: Remember to keep your computer screen active at all times
00:01:24
by wiggling the mouse every now and then.
00:01:27
It is very important not to let your PC go into sleep mode as this will cause the interruption of the video and you will find yourself kicked out of this online session.
00:01:43
The inconvenience here is that you will have to repeat the login steps all over again to get back in it.
00:01:53
This is not going to be a training session. It is not from a technical point of view that we are going to address this session. Instead we are going to focus on a faster new approach to work while advocating or embodying best practices.
00:02:14
Driving Teams Adoption is enabling the modern workplace with Office 365 and we're going to see this together.
00:02:25
I don't think I have ever been to an online session that was so overbooked so I really want to thank you all for showing such enthusiasm about our product.
00:02:37
During this 30-minute session here are the items we will be discussing: The introduction on "Why change?"
00:02:45
We'll see what the purpose of using Teams is, in what way and for whom.
00:02:52
We'll find out how to organize that transformation and how to offer teams support.
00:03:00
This will also be followed by a few good practices and your conclusion.
00:03:09
The objectives here are to identify the steps to drive adoption and to turn towards a transition approach.
00:03:20
Why change?
00:03:23
The evolution of the way we work.
00:03:29
Well before you,
00:03:31
you have an idea of what past conditions looked like. Back then, employees spent the whole day in the office, behind a desk, with a landline telephone, getting up only to attend weekly meetings
00:03:47
in a conference room next door. Well, those days are long gone. These days,
00:03:55
telework, nomadism, business travels are very common in companies. According to studies,
00:04:04
employees are 4 times more likely to work in mobility today than in 2007.
00:04:12
Today we can work, communicate and collaborate anytime from anywhere, and via many tools and especially with the software Microsoft Teams.
00:04:32
What is collaboration? How do we work today?
00:04:37
First, imagine yourself at the center of the company,
00:04:42
in your own organization, being surrounded by
00:04:46
all your colleagues.
00:04:48
We can view different teams working on different projects internally.
00:04:54
I want you to also imagine yourself floating over that structure, so you can have a panoramic view
00:05:01
on the whole company.
00:05:07
Now, you're looking down and you can actually see every single colleague working and you understand their role in the company better. You see how you're exchanging on every project
00:05:21
and also that you are exchanging with outside personnel, external partners, subcontractors, vendors.
00:05:31
You have to work inside the loop and outside the loop.
00:05:35
What is collaboration? To collaborate means to work towards the same results with several people and, for instance, by creating a document, setting up a project, etc.
00:05:53
But the problem lies when emails are heavily used as a collaboration tool.
00:06:01
Emails are indeed a very bad place to store permanent information.
00:06:09
Understand that collaboration increases the teams flexibility and capacity to adapt.
00:06:16
Team members will begin to embrace change rather than fear it and will most likely learn to turn a potentially problematic situation into an opportunity.
00:06:38
How do you change
00:06:42
your ways? How do you get rid of old habits?
00:06:46
This is the Current State representing
00:06:51
the supervisor writing down a list of tasks and then distributing them or assigning them to each employee. So it goes from the top to the bottom. That's the way we are actually working today.
00:07:07
For instance, sending an email with an attachment to 12 employees in your organization to update a presentation is quite unproductive.
00:07:22
Imagine an Excel spreadsheet with 12 people. So here I am updating the spreadsheet. I'm saving it and attaching it to an email, sending it to another colleague. This one is doing the same thing and then proceeding to the next one and the next one. In the end I get that spreadsheet back, but it hass been going back and forth among us.
00:07:44
We have been saving it either local in our inbox or on our desktop or some other location. But in the end we have given it so many titles: version 1, version 2, version 3.
00:07:56
"Final version". No, this is the "one". Seriously, can you imagine how chaotic this would be? You wouldn't even know what is the most updated version. Here is the delay.
00:08:09
Now we want to move,
00:08:13
change long-standing practices of collaboration to a new tendency because the tendency is likely for an employee to drop a document in Microsoft Teams and then directly use the co-editing feature or possibly via Office Online or the local application itself.
00:08:35
Evolution of the way we work will have
00:08:40
a profound impact on the change of corporate culture.
00:08:44
Only employees must be driven to this transformation, not only through the use of new digital tools, but especially
00:08:53
through a major change of management.
00:08:57
From top to bottom doesn't work anymore. We want to make all the employees more autonomous. We want them to think for themselves and to find the solutions themselves in any project assigned.
00:09:12
So we're going from microscopic to macroscopic to autonomous. That's what we're really looking for. To change people's way of thinking you must also offer them support in this new approach to work.
00:00:10
Hello everyone. Welcome to this online session called "Driving Teams Adoption".
00:00:17
My name is Dina and I will be your trainer today. To begin with, I would like to inform you that you have the possibility to ask questions during this live session via chat and you will also find the answers on our blog the following week.
00:00:34
Be advised that this webinar is being recorded. You will have the opportunity to view it soon after on our MOOC platform.
00:00:46
Before I start this presentation and in order to ensure that it runs smoothly, it is important to listen to the following instructions carefully. There are precisely two. The first one is:
00:01:01
On your end all the participants microphones have been switched off. As you may all know, some of you may be working in an open space environment, so those are just cautionary measures to avoid unpredictable or unwanted background noise.
00:01:17
The second and last one is: Remember to keep your computer screen active at all times
00:01:24
by wiggling the mouse every now and then.
00:01:27
It is very important not to let your PC go into sleep mode as this will cause the interruption of the video and you will find yourself kicked out of this online session.
00:01:43
The inconvenience here is that you will have to repeat the login steps all over again to get back in it.
00:01:53
This is not going to be a training session. It is not from a technical point of view that we are going to address this session. Instead we are going to focus on a faster new approach to work while advocating or embodying best practices.
00:02:14
Driving Teams Adoption is enabling the modern workplace with Office 365 and we're going to see this together.
00:02:25
I don't think I have ever been to an online session that was so overbooked so I really want to thank you all for showing such enthusiasm about our product.
00:02:37
During this 30-minute session here are the items we will be discussing: The introduction on "Why change?"
00:02:45
We'll see what the purpose of using Teams is, in what way and for whom.
00:02:52
We'll find out how to organize that transformation and how to offer teams support.
00:03:00
This will also be followed by a few good practices and your conclusion.
00:03:09
The objectives here are to identify the steps to drive adoption and to turn towards a transition approach.
00:03:20
Why change?
00:03:23
The evolution of the way we work.
00:03:29
Well before you,
00:03:31
you have an idea of what past conditions looked like. Back then, employees spent the whole day in the office, behind a desk, with a landline telephone, getting up only to attend weekly meetings
00:03:47
in a conference room next door. Well, those days are long gone. These days,
00:03:55
telework, nomadism, business travels are very common in companies. According to studies,
00:04:04
employees are 4 times more likely to work in mobility today than in 2007.
00:04:12
Today we can work, communicate and collaborate anytime from anywhere, and via many tools and especially with the software Microsoft Teams.
00:04:32
What is collaboration? How do we work today?
00:04:37
First, imagine yourself at the center of the company,
00:04:42
in your own organization, being surrounded by
00:04:46
all your colleagues.
00:04:48
We can view different teams working on different projects internally.
00:04:54
I want you to also imagine yourself floating over that structure, so you can have a panoramic view
00:05:01
on the whole company.
00:05:07
Now, you're looking down and you can actually see every single colleague working and you understand their role in the company better. You see how you're exchanging on every project
00:05:21
and also that you are exchanging with outside personnel, external partners, subcontractors, vendors.
00:05:31
You have to work inside the loop and outside the loop.
00:05:35
What is collaboration? To collaborate means to work towards the same results with several people and, for instance, by creating a document, setting up a project, etc.
00:05:53
But the problem lies when emails are heavily used as a collaboration tool.
00:06:01
Emails are indeed a very bad place to store permanent information.
00:06:09
Understand that collaboration increases the teams flexibility and capacity to adapt.
00:06:16
Team members will begin to embrace change rather than fear it and will most likely learn to turn a potentially problematic situation into an opportunity.
00:06:38
How do you change
00:06:42
your ways? How do you get rid of old habits?
00:06:46
This is the Current State representing
00:06:51
the supervisor writing down a list of tasks and then distributing them or assigning them to each employee. So it goes from the top to the bottom. That's the way we are actually working today.
00:07:07
For instance, sending an email with an attachment to 12 employees in your organization to update a presentation is quite unproductive.
00:07:22
Imagine an Excel spreadsheet with 12 people. So here I am updating the spreadsheet. I'm saving it and attaching it to an email, sending it to another colleague. This one is doing the same thing and then proceeding to the next one and the next one. In the end I get that spreadsheet back, but it hass been going back and forth among us.
00:07:44
We have been saving it either local in our inbox or on our desktop or some other location. But in the end we have given it so many titles: version 1, version 2, version 3.
00:07:56
"Final version". No, this is the "one". Seriously, can you imagine how chaotic this would be? You wouldn't even know what is the most updated version. Here is the delay.
00:08:09
Now we want to move,
00:08:13
change long-standing practices of collaboration to a new tendency because the tendency is likely for an employee to drop a document in Microsoft Teams and then directly use the co-editing feature or possibly via Office Online or the local application itself.
00:08:35
Evolution of the way we work will have
00:08:40
a profound impact on the change of corporate culture.
00:08:44
Only employees must be driven to this transformation, not only through the use of new digital tools, but especially
00:08:53
through a major change of management.
00:08:57
From top to bottom doesn't work anymore. We want to make all the employees more autonomous. We want them to think for themselves and to find the solutions themselves in any project assigned.
00:09:12
So we're going from microscopic to macroscopic to autonomous. That's what we're really looking for. To change people's way of thinking you must also offer them support in this new approach to work.
00:09:31
So what is the purpose of using Teams, in what way and for whom?
00:09:36
Discovering and understanding Teams is the first step. First, understand channels and Teams to communicate better.
00:09:49
Channels are topics and Teams are basically your tribes of people who come together
00:09:56
to work towards the same goal.
00:10:01
So you have your Teams under your channels, which are your topics.
00:10:05
In order to do that, you've got to create your first Team. You also have to know how to access Office 365 online.
00:10:17
You need to get your notebook in OneNote or your application SharePoint, Planner, Stream, etc.
00:10:24
You must also provide your teams with collaboration, adding tools,
00:10:30
by structuring your channels and at the same time demonstrate how to add tabs to integrate third party applications such as Trello, Jira,
00:10:43
Adobe and so on.
00:10:48
You have to explain the unique access to the tools and files within a single interface, enabling them to understand how Teams can improve their collaboration
00:11:03
beyond conversations and file storage capability.
00:11:07
But most of all, using Teams yourself is essential to positively influence others into adopting your project, so you got a short example.
00:11:25
First, you put in place base case scenarios.
00:11:30
You want to meet the stakeholders within your division or department to define their needs.
00:11:38
Then, you want to define use case scenarios, like base business scenarios, and imagine different jobs scenarios.
00:11:48
Then you start small by selecting scenarios that correspond to high, low, medium level of difficulties, so that you can implement that impact.
00:12:04
The second step would be to conduct pilot tests.
00:12:10
Identifying and selecting your professional application scenarios will enable you to set up pilot tests. Conduct a pilot test by including professional users and IT experts.
00:12:25
Also get direct users feedback. That's very important regarding their experience with Teams and their ideas for use in further work.
00:12:38
After that, share experience feedbacks. That's very important. Ask for instance
00:12:47
the first integrated users to give their opinions, comments and collect any information they may have because overtime sharing examples coming from your own company's or department's user experience
00:13:04
can be extremely useful to promote and achieve
00:13:08
sustained change, because sustained change is what we are looking for.
00:13:16
Feedback is at the heart of new methods of work from new technologies.
00:13:24
Finally,
00:13:26
you have to communicate your vision.
00:13:30
You have to explain your choices.
00:13:33
You have to articulate the benefits expected for the company,
00:13:38
the department and employees. Express internal delays,
00:13:43
explain the issues.
00:13:46
Especially take the time to explain the benefits.
00:09:31
So what is the purpose of using Teams, in what way and for whom?
00:09:36
Discovering and understanding Teams is the first step. First, understand channels and Teams to communicate better.
00:09:49
Channels are topics and Teams are basically your tribes of people who come together
00:09:56
to work towards the same goal.
00:10:01
So you have your Teams under your channels, which are your topics.
00:10:05
In order to do that, you've got to create your first Team. You also have to know how to access Office 365 online.
00:10:17
You need to get your notebook in OneNote or your application SharePoint, Planner, Stream, etc.
00:10:24
You must also provide your teams with collaboration, adding tools,
00:10:30
by structuring your channels and at the same time demonstrate how to add tabs to integrate third party applications such as Trello, Jira,
00:10:43
Adobe and so on.
00:10:48
You have to explain the unique access to the tools and files within a single interface, enabling them to understand how Teams can improve their collaboration
00:11:03
beyond conversations and file storage capability.
00:11:07
But most of all, using Teams yourself is essential to positively influence others into adopting your project, so you got a short example.
00:11:25
First, you put in place base case scenarios.
00:11:30
You want to meet the stakeholders within your division or department to define their needs.
00:11:38
Then, you want to define use case scenarios, like base business scenarios, and imagine different jobs scenarios.
00:11:48
Then you start small by selecting scenarios that correspond to high, low, medium level of difficulties, so that you can implement that impact.
00:12:04
The second step would be to conduct pilot tests.
00:12:10
Identifying and selecting your professional application scenarios will enable you to set up pilot tests. Conduct a pilot test by including professional users and IT experts.
00:12:25
Also get direct users feedback. That's very important regarding their experience with Teams and their ideas for use in further work.
00:12:38
After that, share experience feedbacks. That's very important. Ask for instance
00:12:47
the first integrated users to give their opinions, comments and collect any information they may have because overtime sharing examples coming from your own company's or department's user experience
00:13:04
can be extremely useful to promote and achieve
00:13:08
sustained change, because sustained change is what we are looking for.
00:13:16
Feedback is at the heart of new methods of work from new technologies.
00:13:24
Finally,
00:13:26
you have to communicate your vision.
00:13:30
You have to explain your choices.
00:13:33
You have to articulate the benefits expected for the company,
00:13:38
the department and employees. Express internal delays,
00:13:43
explain the issues.
00:13:46
Especially take the time to explain the benefits.
00:13:58
How to organize the transformation?
00:14:02
You identify first the stakeholders, the key ambassadors and sponsors because those are your friends. Study their profiles as they will be the ones to carry out
00:14:17
the project. Without them, there is no chance of adoption.
00:14:22
They are your friends.
00:14:25
Study the profiles.
00:14:28
Then design, launch and manage your adoption campaign.
00:14:33
Deploying the software alone will not bring about change in your organization.
00:14:43
You have to create or build a desire for users to use Microsoft Teams.
00:14:49
But of course, hide the irritants first, highlight the benefits for the user and the company.
00:14:58
Promoting collaboration is more about people and not technology.
00:15:04
Too many changes may affect acceptance and productivity. If more than 3 changes are underway, consider facing these out.
00:15:19
Then, create an adoption program with the deployment of Teams.
00:15:25
The collaborative part above all is a state of mind and values. Educate users to the growing effectiveness and collaboration opportunities that technology offers.
00:15:39
Then you want to provide a standard feedback method.
00:15:44
Build this method around employees experience.
00:15:49
Measure and share the overall success. That is very important. Identify the measures of success in advance by comparing the benefits versus the irritants.
00:16:03
Then you adapt your messages and methods based on feedback.
00:16:09
The lack of flexibility is a major obstacle to its development.
00:16:14
So you have to prepare employees to change the way they work.
00:16:22
Resistance to change is the most natural response. You have to reduce the impact.
00:16:36
How
00:13:58
How to organize the transformation?
00:14:02
You identify first the stakeholders, the key ambassadors and sponsors because those are your friends. Study their profiles as they will be the ones to carry out
00:14:17
the project. Without them, there is no chance of adoption.
00:14:22
They are your friends.
00:14:25
Study the profiles.
00:14:28
Then design, launch and manage your adoption campaign.
00:14:33
Deploying the software alone will not bring about change in your organization.
00:14:43
You have to create or build a desire for users to use Microsoft Teams.
00:14:49
But of course, hide the irritants first, highlight the benefits for the user and the company.
00:14:58
Promoting collaboration is more about people and not technology.
00:15:04
Too many changes may affect acceptance and productivity. If more than 3 changes are underway, consider facing these out.
00:15:19
Then, create an adoption program with the deployment of Teams.
00:15:25
The collaborative part above all is a state of mind and values. Educate users to the growing effectiveness and collaboration opportunities that technology offers.
00:15:39
Then you want to provide a standard feedback method.
00:15:44
Build this method around employees experience.
00:15:49
Measure and share the overall success. That is very important. Identify the measures of success in advance by comparing the benefits versus the irritants.
00:16:03
Then you adapt your messages and methods based on feedback.
00:16:09
The lack of flexibility is a major obstacle to its development.
00:16:14
So you have to prepare employees to change the way they work.
00:16:22
Resistance to change is the most natural response. You have to reduce the impact.
00:16:36
How
00:16:39
to offer teams support.
00:16:43
First, they must be at the center of this change. It is essential to offer employees support with training on tools and uses in order to prepare them for cultural change.
00:16:56
You have to build their confidence.
00:17:02
First, you prepare the cultural change.
00:17:06
Users generally do not like change, they especially dislike changes.
00:17:14
There are useless and that do not aim to make their life easier.
00:17:19
They don't like the fact that they have to relearn everything they know,
00:17:24
especially a process they have known for the longest time and that suits them just fine.
00:17:33
And why would they want to be out of their comfort zone?
00:17:39
No one likes that so the only changes accepted by users are those they perceive as a benefit
00:17:48
and added value.
00:17:50
So you really have to highlight the benefit.
00:17:54
Then you introduce the scope of use.
00:17:58
By asking the following questions: When to use this new tool next to my existing technology?
00:18:07
Who is allowed to use this tool with me? Is it safe for highly confidential information?
00:18:16
Those are the 3 main questions that we run into mostly.
00:18:27
You get to the awareness and training portion. You have to provide appropriate training by using case studies or base case scenarios.
00:18:39
Offer short training resources with video tutorials, use case scenarios and do not neglect the strengthening of knowledge because
00:18:52
it allows anchoring of new practices in patterns over the long term and long term is what you're looking for.
00:19:04
The proximity relays.
00:19:07
Why are those vital?
00:19:10
The ambassadors, the coach, the sponsors.
00:19:16
Because those people, those friends have tested the tool. They will capitalize and accumulate experience into knowledge.
00:19:29
Those same people will influence within the teams through informal conversations, like in cafeteria. They will spread so fast
00:19:41
and more effectively anchor the knowledge because
00:19:46
learning through colleagues
00:19:49
is one of the most effective and the most used methods. Explain the meaning of transformation an reassure those users,
00:20:00
share your feedback.
00:20:02
and create the emulation, enthusiasm and motivation that promote the adoption of methods of work.
00:20:15
You want to have teams apply the new methods of work.
00:20:20
Share the feedback with the project team and sponsors themselves.
00:20:31
To drive Teams adoption, what are the errors to avoid? Focus on the human being rather than the technical aspects of the project.
00:20:44
Focusing on the technical aspect of how Teams is to bring about change is the most common error. The project must be carried by 3 pillars of equal importance:
00:20:58
The people, the technology and processes.
00:21:11
Excluding VIPs.
00:21:13
Involving VIPs in the project could speed up the transmission of information to different teams.
00:21:21
Do we want that? In addition to the director of information systems commitment,
00:21:28
sponsors do provide visible and active support. You've got to think about a listing.
00:21:35
Training and equipping local relays.
00:21:42
For a failed adaptation, a centralized online communication will do.
00:21:50
The support of a local network of ambassadors would improve efficiency and would cause an overload of activity of the support services.
00:22:06
Send only an email as a communication strategy/plan. Avoid sending just a single email.
00:22:16
Preparing a communication plan an yet underestimating the importance of communication today is to have the misleading impression of saving time.
00:22:28
The reality here is that you are wasting considerable time over the long run with employees that are showing very little motivation and the means are not missing to unite (display, Intranet stand etc.)around
00:22:51
a project and its benefits.
00:22:58
Neglecting or skipping training.
00:23:03
If the topics are too general and boring,t hose types of training have proven to be counterproductive.
00:23:13
However, they are still very useful when they are adapted and contextualized and placed in a particular concept.
00:23:23
Imposing the tool or forcing the tool on employees. Don't change anything or rather be brutal, just sort everything out the window.
00:23:41
Those 2 reactions are the safest way to failure. It is advised to go for a soft gradual integration
00:23:52
by using baby steps, taking the time to explain things clearly to your employees.
00:24:01
This will open the way to a
00:24:03
better adoption and integration.
00:24:06
Make Skype and Teams coexist.
00:24:12
Forgetting to reinforce change.
00:24:19
Users have access to the tools.
00:24:22
They have been trained, adaptation is complete. Wrong again: you want to make sure the project is a success.
00:24:31
You have to drive adoption to optimize it.
00:24:34
Analyze, keep training, keep communicating, offer your employees support at all times
00:24:42
to make that project a succes. Share with them, the overall success.
00:24:50
Relying solely on good fortune.
00:24:55
Relying on luck and good chance will not lead to a positive outcome. The last common error is to hope that adoption falls in naturally.
00:25:08
We must instead anticipate adaptation troubles and
00:25:15
at the same time
00:25:17
detect these problems ahead of time, so that we may respond to those issues better and faster.
00:25:25
It is as if there was no resistance to change.
00:16:39
to offer teams support.
00:16:43
First, they must be at the center of this change. It is essential to offer employees support with training on tools and uses in order to prepare them for cultural change.
00:16:56
You have to build their confidence.
00:17:02
First, you prepare the cultural change.
00:17:06
Users generally do not like change, they especially dislike changes.
00:17:14
There are useless and that do not aim to make their life easier.
00:17:19
They don't like the fact that they have to relearn everything they know,
00:17:24
especially a process they have known for the longest time and that suits them just fine.
00:17:33
And why would they want to be out of their comfort zone?
00:17:39
No one likes that so the only changes accepted by users are those they perceive as a benefit
00:17:48
and added value.
00:17:50
So you really have to highlight the benefit.
00:17:54
Then you introduce the scope of use.
00:17:58
By asking the following questions: When to use this new tool next to my existing technology?
00:18:07
Who is allowed to use this tool with me? Is it safe for highly confidential information?
00:18:16
Those are the 3 main questions that we run into mostly.
00:18:27
You get to the awareness and training portion. You have to provide appropriate training by using case studies or base case scenarios.
00:18:39
Offer short training resources with video tutorials, use case scenarios and do not neglect the strengthening of knowledge because
00:18:52
it allows anchoring of new practices in patterns over the long term and long term is what you're looking for.
00:19:04
The proximity relays.
00:19:07
Why are those vital?
00:19:10
The ambassadors, the coach, the sponsors.
00:19:16
Because those people, those friends have tested the tool. They will capitalize and accumulate experience into knowledge.
00:19:29
Those same people will influence within the teams through informal conversations, like in cafeteria. They will spread so fast
00:19:41
and more effectively anchor the knowledge because
00:19:46
learning through colleagues
00:19:49
is one of the most effective and the most used methods. Explain the meaning of transformation an reassure those users,
00:20:00
share your feedback.
00:20:02
and create the emulation, enthusiasm and motivation that promote the adoption of methods of work.
00:20:15
You want to have teams apply the new methods of work.
00:20:20
Share the feedback with the project team and sponsors themselves.
00:20:31
To drive Teams adoption, what are the errors to avoid? Focus on the human being rather than the technical aspects of the project.
00:20:44
Focusing on the technical aspect of how Teams is to bring about change is the most common error. The project must be carried by 3 pillars of equal importance:
00:20:58
The people, the technology and processes.
00:21:11
Excluding VIPs.
00:21:13
Involving VIPs in the project could speed up the transmission of information to different teams.
00:21:21
Do we want that? In addition to the director of information systems commitment,
00:21:28
sponsors do provide visible and active support. You've got to think about a listing.
00:21:35
Training and equipping local relays.
00:21:42
For a failed adaptation, a centralized online communication will do.
00:21:50
The support of a local network of ambassadors would improve efficiency and would cause an overload of activity of the support services.
00:22:06
Send only an email as a communication strategy/plan. Avoid sending just a single email.
00:22:16
Preparing a communication plan an yet underestimating the importance of communication today is to have the misleading impression of saving time.
00:22:28
The reality here is that you are wasting considerable time over the long run with employees that are showing very little motivation and the means are not missing to unite (display, Intranet stand etc.)around
00:22:51
a project and its benefits.
00:22:58
Neglecting or skipping training.
00:23:03
If the topics are too general and boring,t hose types of training have proven to be counterproductive.
00:23:13
However, they are still very useful when they are adapted and contextualized and placed in a particular concept.
00:23:23
Imposing the tool or forcing the tool on employees. Don't change anything or rather be brutal, just sort everything out the window.
00:23:41
Those 2 reactions are the safest way to failure. It is advised to go for a soft gradual integration
00:23:52
by using baby steps, taking the time to explain things clearly to your employees.
00:24:01
This will open the way to a
00:24:03
better adoption and integration.
00:24:06
Make Skype and Teams coexist.
00:24:12
Forgetting to reinforce change.
00:24:19
Users have access to the tools.
00:24:22
They have been trained, adaptation is complete. Wrong again: you want to make sure the project is a success.
00:24:31
You have to drive adoption to optimize it.
00:24:34
Analyze, keep training, keep communicating, offer your employees support at all times
00:24:42
to make that project a succes. Share with them, the overall success.
00:24:50
Relying solely on good fortune.
00:24:55
Relying on luck and good chance will not lead to a positive outcome. The last common error is to hope that adoption falls in naturally.
00:25:08
We must instead anticipate adaptation troubles and
00:25:15
at the same time
00:25:17
detect these problems ahead of time, so that we may respond to those issues better and faster.
00:25:25
It is as if there was no resistance to change.
00:25:43
So.
00:25:46
A few good practices.
00:25:53
Always run and leave the application open.
00:25:57
If you want people to use the application, it should always be open.
00:26:04
Teams and Skype coexist very well so start using Teams via instant messaging.
00:26:11
Then you want to centralise topics. First, start by centralizing your project information in one place.
00:26:20
Avoid the fragmentation of your project simply by using the chat feature instead of email messages when exchanging with the key actors of the project. Work together more closely around common projects.
00:26:35
Give visibility into ongoing work. Most of the companies work in "Project Mode" with cross-cutting teams and subcontractors which, naturally, induces an explosion in the number of exchanges.
00:26:57
Then you want to promote communication.
00:27:00
Understand how Teams can improve collaboration beyond the help of conversation and file storage features. The coordination of projects is improving thanks to the almost immediate reactions of colleagues online.
00:27:18
Improve readability where you can easily locate information to coordinate teams actions and projects instead of emails.
00:27:27
Chat with your team users and communicate with team users from a different organization.
00:27:36
Share and co-edit documents. That's the novelty.
00:27:42
Answer the questions. Most of the users are scared that another colleague will delete data by mistake.
00:27:57
You have to stop sending emails people.
00:28:04
121 emails received per day: basically it's an email every 4 minutes.
00:28:12
This means that if we prioritize reading emails, we can focus more than 4 minutes at a time on one topic.
00:28:24
We always go back to our old habits very fast.
00:28:30
So, please try to correct that one immediately. Stop sending emails.
00:25:43
So.
00:25:46
A few good practices.
00:25:53
Always run and leave the application open.
00:25:57
If you want people to use the application, it should always be open.
00:26:04
Teams and Skype coexist very well so start using Teams via instant messaging.
00:26:11
Then you want to centralise topics. First, start by centralizing your project information in one place.
00:26:20
Avoid the fragmentation of your project simply by using the chat feature instead of email messages when exchanging with the key actors of the project. Work together more closely around common projects.
00:26:35
Give visibility into ongoing work. Most of the companies work in "Project Mode" with cross-cutting teams and subcontractors which, naturally, induces an explosion in the number of exchanges.
00:26:57
Then you want to promote communication.
00:27:00
Understand how Teams can improve collaboration beyond the help of conversation and file storage features. The coordination of projects is improving thanks to the almost immediate reactions of colleagues online.
00:27:18
Improve readability where you can easily locate information to coordinate teams actions and projects instead of emails.
00:27:27
Chat with your team users and communicate with team users from a different organization.
00:27:36
Share and co-edit documents. That's the novelty.
00:27:42
Answer the questions. Most of the users are scared that another colleague will delete data by mistake.
00:27:57
You have to stop sending emails people.
00:28:04
121 emails received per day: basically it's an email every 4 minutes.
00:28:12
This means that if we prioritize reading emails, we can focus more than 4 minutes at a time on one topic.
00:28:24
We always go back to our old habits very fast.
00:28:30
So, please try to correct that one immediately. Stop sending emails.
00:28:41
In conclusion.
00:28:46
Prepare your organization for collaboration in Teams. Encouraging change in your organization is a constant activity, not an event. To successfully drive teams adoption,
00:29:01
stay focused on your employees experience.
00:29:12
This webinar has finally come to an end.
00:29:18
Thank you all for participating to this online session, it's been a pleasure exchanging with you all.
00:29:25
Enjoy our platform and get the most out of it. I bid you all a pleasant day.
00:28:41
In conclusion.
00:28:46
Prepare your organization for collaboration in Teams. Encouraging change in your organization is a constant activity, not an event. To successfully drive teams adoption,
00:29:01
stay focused on your employees experience.
00:29:12
This webinar has finally come to an end.
00:29:18
Thank you all for participating to this online session, it's been a pleasure exchanging with you all.
00:29:25
Enjoy our platform and get the most out of it. I bid you all a pleasant day.

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