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In this first interview, discover Fanny’s profile.
Hi, my name is Fanny Brice-Dufour, I am 22, I am a Sagittarius and I LOVE… every dessert!
It’s been 1 year that I have been a trainer at Mandarine Academy. I have a bachelor’s degree in Educational Sciences and have specialized in Adult Education although I have tried to find myself a lot during my studies. I did many things given that, originally. At first, I wanted to be a schoolteacher but, as time went on, I realized that I would develop more professionally with adults.
One of the most important points that brought me here is the human aspect that is added to digital training. Usually, the word “Digital” is not particularly associated with “Human”, but at Mandarine Academy they are complementary.
I am an expert in office applications such as Word and Excel but also in collaborative tools such as Teams and SharePoint. Since I am an all-rounder, I also help in the creation of tutorials and other videos.
First of all, the human aspect. Our job is to transmit new skills and reassure users. Change can be really destabilizing for some users and our role is to help them better understand the different tools.
They often tell us their professional lives will change thanks to our little tips. These feedback always confirm that we have chosen this profession because we like to share knowledge. These are the best comments we could get!
Definitely Teams! It’s a great tool that hasn’t show all its potential yet. Be ready because it will soon become every company’s favorite tool!
The butterfly, because it embodies change and transformation. Change management support must be carried out gradually to ensure a gentle metamorphosis.